Frequently Asked Questions
Here you will find clear answers about our bracelets, care, shipping, and service. If your question is not listed here, email us at info@cleoandbloom.com or send us a DM on Instagram at @itscleoandbloom.
Product & quality
Yes. Our bracelets are hypoallergenic and designed for everyday comfort.
In most cases, this makes them suitable for sensitive skin.
With normal use, our bracelets retain their color and shine.
For the best result, we recommend avoiding contact with perfume and chemicals.
No. Our bracelets are lightweight and designed with a minimalist feel, so you can wear them comfortably all day long.
Care
To keep your bracelet looking its best for as long as possible, we recommend:
- Store it in a dry place
- Avoid contact with perfume & chemicals
- Clean it with a soft cloth
Yes. Our bracelets are made for everyday wear and comfort.
To preserve the finish for as long as possible, avoid perfume, chemicals, and prolonged exposure to moisture.
Shipping & returns
Orders placed on business days before 4:00 PM are dispatched the same day.
Delivery times vary per country within Europe.
We offer free shipping across Europe. This is possible because orders without tracking are shipped in a reinforced envelope.
If you prefer fully tracked shipping, you can select tracked shipping for €4.50 extra at checkout. In that case, your order will be shipped in a letterbox parcel box.
If you prefer fully tracked shipping, you can select tracked shipping for €4.50 extra at checkout. In that case, your order will be shipped in a letterbox parcel box.
Would you like to return your order? Please contact us at info@cleoandbloom.com.
We will personally guide you through the return process.
Service
Each bracelet is carefully packaged so it arrives safely and in perfect condition.
Email us at info@cleoandbloom.com. We usually reply within 24 hours and are happy to help you personally.